Privacy Policy

Last updated: 30 April 2025

This Privacy Policy describes how TUNES & TECH LTD trading as PlayLevel Gaming (“we,” “us,” or “our”) collects, uses, and discloses your information and how you can exercise your privacy rights.

1. Information We Collect

We collect information that you provide directly to us, such as when you:

• Make a booking or reservation
• Contact us with inquiries or feedback
• Sign up for marketing communications
• Participate in surveys, competitions, or events

This information may include:

• Contact details (name, email address, phone number, postal address)
• Payment information
• Event details (date, location, number of participants, special requirements)
• Communications with us

2. How We Use Your Information

We use your information for purposes including:

• Processing and fulfilling your bookings
• Communicating with you about your booking or event
• Providing customer support
• Sending you marketing communications (with your consent)
• Improving our services and developing new offerings
• Complying with legal obligations
• Detecting and preventing fraudulent activity

3. Legal Basis for Processing

We process your information based on:

• Performance of a contract when we provide services you request
• Our legitimate interests, which do not override your privacy rights
• Compliance with legal obligations
• Your consent, where required by law

4. Information Sharing

We may share your information with:

• Service providers who help us operate our business
• Professional advisors, such as lawyers and accountants
• Authorities when required by law
• Business partners with your consent

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need personal information, we securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Delete your information
• Restrict or object to processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us using the details provided below.

7. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems.

8. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information without parental consent, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where required by law, we will seek your consent.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: